Return Policy
Damaged/Defective/Wrong Supply of Products
We do not have a return or refund policy.
Your purchase is eligible for exchange ONLY if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product received by you has a genuine quality/manufacturing defect. In order for us to investigate this, kindly provide us with images and videos of unpacking the package that you received from us.
If your purchase meets our return criteria stated above, please contact our customer care team within 24 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the next steps.
The product must be received within 10 days from the date of the return being approved. Please ensure that the product you return is unused and everything is intact.
Colors
We have made every effort to display the colours of our products that appear on studiobibka.com as accurately as possible. However, as computer screens, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or after three failed delivery attempts by our shipping agency due to the recipient's unavailability to receive the package and/or the package is refused by the recipient.
For any further clarifications kindly contact us at studiobibka@gmail.com
Contact Info (mentioned below), Return address shall be provided once the request is approved.
Bibka
studiobibka@gmail.com
Phone: +91 84464 03808