FAQs
Shipping
Can I cancel my order once it’s placed?
Once your order is confirmed, we begin processing it right away. Cancellations aren’t usually possible—but if there’s an urgent issue, do write to us at studiobibka@gmail.com and we’ll do our best to assist.
How soon will my order be shipped?
Each BIBKA piece is handcrafted to order with great care. We typically dispatch within 7–14 business days. Once shipped, we’ll share a tracking link so you can follow its journey.
What if I need my order urgently?
We understand special occasions don’t wait! If you need your piece sooner, drop us a message at studiobibka@gmail.com and we’ll do our best to prioritize it.
Is there a shipping fee?
Yes, we charge a flat rate of ₹100 for deliveries across India.
Returns, Exchanges & Refunds
I received an incorrect or damaged piece—what should I do?
We're so sorry! If your piece is incorrect or has a genuine manufacturing defect, please email studiobibka@gmail.com within 24 hours of delivery with clear unpacking photos and videos. Once approved, the item must be returned within 10 days, unused and in original condition.
Can I return an item if the colour looks slightly different in person?
Since screen displays can vary, slight colour differences are not considered valid reasons for return. However, rest assured—each BIBKA piece is crafted to be even more beautiful in person.
What happens if the address is incorrect or delivery fails?
Please double-check your delivery details before placing your order. Unfortunately, we can’t be responsible for delays or failed deliveries due to incorrect/incomplete addresses.
How to Initiate a Return or Exchange
Email studiobibka@gmail.com within 24 hours of delivery.
Include your order number, delivery address, and clear photos/videos of the issue.
Our team will review and get back with next steps.
If approved, return the item within 10 days, unused and in original packaging.
Sizing
How do I know which size is right for me?
Most of our designs especially rings and cuffs are adjustable and designed to fit comfortably. For fixed-size pieces, you’ll find size details on the product page. Still unsure? Email us and we’ll be happy to help you choose the perfect fit.
Custom Orders & Repairs
Do you accept custom design requests?
Yes, we do take on a select number of bespoke projects. If you have something special in mind, feel free to reach out—we’d love to discuss it with you.
My jewellery has dulled over time. Can you restore it?
We offer replating and minor repair services on a case-by-case basis for a nominal fee. Just send us a message with the details, and we’ll guide you through the process.
Bulk & Special Orders
Can I place a bulk or wholesale order?
Absolutely! Whether it’s for weddings, gifting, or custom collaborations—we’re happy to work with you on bulk orders.
What is the typical production timeline for bulk orders?
Depending on the product and quantity, bulk orders may take 4–6 weeks to produce. It’s always a good idea to reach out early so we can plan accordingly.
How do I start the process?
Simply email us at studiobibka@gmail.com with your requirements and we’ll be in touch with the next steps.
Payments & Offers
What payment methods do you support?
We accept UPI, credit/debit cards, net banking, and digital wallets through secure payment gateways.
Do you offer discounts or promotional offers?
Yes! Join our WhatsApp community or sign up for our newsletter to receive early access to offers, styling ideas, and exclusive previews.
Product Care
How should I care for my BIBKA jewellery?
Store each piece in a separate zip lock pouch or air tight box to avoid scratches and minimise exposure to humidity to prolong the plating.
Keep it away from water, perfume, and harsh chemicals.
Gently wipe after wear to keep it looking its best.
How can I make my gold-plated jewellery last longer?
Always put your jewellery on after applying makeup and perfume.
Remove it before bathing, swimming, or working out.
Store each piece separately to avoid friction.
Avoid rubbing—clean it gently with a soft, dry cloth.
Contact & Support
How can I get in touch with the BIBKA team?
We’re always happy to help.
📧 Email: studiobibka@gmail.com
📞 Phone: +91 84464 03808
And if you feel like showing off your new jewels, don’t forget to tag us on Instagram—we’d love to see how you style your BIBKA pieces!